Water & Sewer

Water & Sewer

Water Quality, Supply & Conservation

The Water Resources Department provides safe and sufficient drinking water, collects and treats wastewater, maintains the City’s infrastructure and works in collaboration with other public and private sector organizations to enhance the region’s environmental resources.  The City operates its own water treatment plant where water from Kannapolis Lake is collected and processed into clean drinking water. The average daily demand for water in Kannapolis is 4 million gallons.

For more information on the source and quality of the drinking water in Kannapolis you can view our Water Quality Report.

Currently the City of Kannapolis is under Level 0, which means no City enforced restrictions but citizens are encouraged to voluntarily conserve.

We thank our customers for reducing their demand and assisting us with extending our limited water supplies when we are under drought conditions.  Our businesses and residents have always demonstrated leadership in water conservation and environmental protection.  When we have mandatory restrictions they do not apply to those customers using wells or ponds for irrigation purposes.  However, all users are encouraged to remain diligent in their conservation efforts regardless of the water source.

Click here for information on how you can conserve water


If you encounter any of the following issues please report them to the Public Works Department at 704-920-4444, these phone lines are answered 24 hours a day, 7 days a week and on holidays. 

Report Water Pollution IMMEDIATELY -  (704) 920-4444

• Run-off from construction sites

• Dumping of chemicals into storm drains, streams, or other water sources

Report Water Leaks IMMEDIATELY - (704) 920-4444 

• Sudden drop in water pressure to almost nothing (could be a break in the water line)
• Water coming from under the street pavement
• Water leaking from a fire hydrant
• Water collecting around a water meter

Smart Water Meters

All of the City’s water meters utilize the smart meter technology. Smart meter technology utilizes wireless and fiber optic technology to send your meter readings to the City. This new technology automates the City’s meter reading-to-billing process by linking its meters, distribution sites, and control devices in a single data network.  The “Smart Meter” technology is designed to automate the collection of meter readings, provides customers with a better understanding of their water bills and helps identify leaks that are responsible for property damage and the loss of water.  Customers have access to a customer portal which allows customers to easily monitor their water consumption, compare current usage to previous periods, set alerts and set budget and conservation goals.

For more information on smart meter technology, click here 


If you encounter any of the following issues please report them to the Public Works Department - 704-920-4444, these phone lines are answered 24 hours a day, 7 days a week and on holidays. 

Click here to view our Wastewater Annual Collections Report

Report Wastewater Problems IMMEDIATELY - (704) 920-4444 

• Sewage overflow (wastewater spilling out of manholes)
• Sewer back-up, such as tub or sink not draining properly, or toilet not flushing properly

Fats, Oil and Grease (FOG)

Many blockages in the sewer system are caused by grease. Please support the City's grease elimination efforts. You can help by disposing of grease properly. It must never be poured down the drain. Place it in a container with paper items that will absorb the grease, put a lid on it, and place it in the trash.

Residential FOG information can be found here 

FOG information for food service establishments can be found here

Backflow & Cross Connection

A cross-connection is a link between a potable (drinking) water system and a non-potable water source such as lawn irrigation systems,  residential fire systems, wells, boilers and swimming pools and hot tubs that are hard piped for filling purposes. Contamination can occur when a water supply line to a customer is connected to equipment containing a substance not fit for drinking,creating back-flow (reversal of normal flow). Installation and maintenance of appropriate backflow prevention assemblies or devices prevents contamination of supply lines from cross-connections.

The City has contracted with Backflow Solutions, Inc. | BSI Online (BSI) to manage/monitor the City's Backflow Program, check out their website at www.bsionlinetracking.com.  Please contact BSI by calling 1-800--414-4990, via fax at 1-888-414-4990, via e-mail at bsionline@backflow.com.  The City's Backflow Program ORC is Michael Rattler, Director of Public Works, and he can be reached at 704-920-4234 or via e-mail at mrattler@kannapolisnc.gov.

Cross Connection Control Ordinance