City of Kannapolis | City of Kannapolis > Government & Departments > Customer Service/Utility Billing

Pay My Utility Bill/Start Services

The City offers water & sewer, garbage & recycling service to its residents and businesses. For any of the following call 704.920.4444.

  • Apply for and pay for water/sewer taps
  • Apply for water/sewer service
  • Pay utility bills 
    • Online Bill Pay
    • Automatic Monthly Bank Draft
    • Cash & Check payments are accepted through the dropbox located in the parking lot of City Hall (401 Laureate Way) 
    • Phone payments through the automated system by calling 704.920.4400.
  • Request pool adjustments 
  • Request leak adjustments
  • Participate in the Toilet Credit Program
  • Request rereads for water bills
  • Close your water/sewer account
  • Apply for Commercial Garbage/Recycling Service

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Need Assistance/Repayment Plan?

If you have accumulated past due balances we would like to help you with those, by working to setup a payment plan. In order to prevent interruption of your service, you must have a signed Payment Plan on file with the City of Kannapolis. Our Customer Service staff will work one-on-one with you to get a payment plan in place. 

Email to schedule a call to discuss your account. Please include your full name, phone number, and account number in the email.