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Notice to Utility Bill Customers


 The City of Kannapolis is continuing the process of updating our network and phone systems.

All payments made in March and April will be reflected on the May/June bill.

As a result, late fees and disconnections for nonpayment will resume on June 6, 2022, and going forward. If a dollar amount is shown in the previous amount due section of your bill, your account is subject to a late fee and to disconnection if not paid by the due date listed.

We thank you for your patience and understanding as we work to improve our technology.

If you are unable to pay your bill online or by phone you are welcome to mail payment to us at: City of Kannapolis, PO Box 604072, Charlotte, NC 20806-4072 or drop off payment in the City Hall drop box located in the parking lot of 401 Laureate Way.

You are welcome to call us at 704.920.4444 or email us at if you have additional questions.


Customer Service Information 

The City offers water & sewer, garbage & recycling service to its residents and businesses. For any of the following call 704.920.4444.

  • Apply for and pay for water/sewer taps
  • Apply for water/sewer service
  • Pay utility bills 
    • Online Bill Pay 
    • Automatic Monthly Bank Draft
    • Cash & Check payments are accepted through the dropbox located in the parking lot of City Hall (401 Laureate Way) 
    • Phone payments through the automated system by calling 704.920.4400.
  • Request pool adjustments 
  • Request leak adjustments
  • Participate in the Toilet Credit Program
  • Request rereads for water bills
  • Close your water/sewer account
  • Apply for Commercial Garbage/Recycling Service

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Need Assistance/Repayment Plan?

If you have accumulated past due balances we would like to help you with those, by working to setup a payment plan. In order to prevent interruption of your service, you must have a signed Payment Plan on file with the City of Kannapolis. Our Customer Service staff will work one-on-one with you to get a payment plan in place. 

Email to schedule a call to discuss your account. Please include your full name, phone number, and account number in the email.