Pay My Utility Bill/Start Services

The City offers water & sewer, garbage & recycling service to its residents and businesses.

  • Apply for and pay for water/sewer taps call 704.920.4400
  • Apply for water/sewer service
  • Pay utility bills 
    • Online Bill Pay
    • Automatic Monthly Bank Draft
    • Cash & Check payments are accepted through the dropbox located in the parking lot of City Hall (401 Laureate Way) 
    • Phone payments through the automated system by calling 704.920.4400
  • Request pool adjustments call 704.920.4400
  • Request leak adjustments call 704.920.4400
  • Participate in the Toilet Credit Program call 704.920.4400
  • Request rereads for water bills call 704.920.4400
  • Close your water/sewer account call 704.920.4400
  • Apply for Commercial Garbage/Recycling Service

Can’t find what you are looking for? Submit an inquiry

Need Assistance/Repayment Plan?

If you have accumulated past due balances we would like to help you with those, by working to setup a payment plan. In order to prevent interruption of your service, you must have a signed Payment Plan on file with the City of Kannapolis. Our Customer Service staff will work one-on-one with you to get a payment plan in place. 

Email custserve@kannapolisnc.gov to schedule a call to discuss your account. Please include your full name, phone number, and account number in the email.