Pay My Utility Bill/Start Services

The City offers water & sewer, garbage & recycling service to its residents and businesses. For water connections, new service, billing inquiries, customer service and meter reading, contact the Utility Billing Center at 704-920-4399 or in person at 401 Laureate Way. Office hours are Monday through Friday from 8 a.m. to 5 p.m. except for City holidays.

At the Utility Billing Center, you can:
  • Apply for and pay for water/sewer taps
  • Apply for water/sewer service - Application
  • Pay utility bills 
    • Online Bill Pay available at
    • Automatic Monthly Bank Draft
    • Dropbox - in the parking lot of City Hall located at 401 Laureate Way and available 24/7
    • Phone - 704-920-4400- automated and available 24/7
    • (The City accepts payments of cash, checks or credit cards)
  • Request pool adjustments
  • Request leak adjustments
  • Participate in the Toilet Credit Program
  • Request rereads for water bills  
  • Close your water/sewer account
  • Sign up for Commercial Garbage/Recycling Service - Application

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