Calling all current and prospective Cabarrus County Transportation Services (CCTS) riders: the department is moving to a new location. 

CCTS is relocating from the DSS Cannon facility in Kannapolis to the Cabarrus County Milestone office at 4855 Milestone Avenue, Kannapolis. 

During the transition, temporary service delays may occur due to limited staffing, but the department’s phones will remain active for anyone looking for assistance, according to Transportation Manager Charles Ratliff. 

Operations are expected to return to full capacity by Monday, August 24. 

CCTS provides reliable, accessible?transportation?for eligible residents, ensuring they can reach critical services that support their health, independence and overall quality of life.

Between July 2025 and January 2026, CCTS logged nearly 35,000 trips throughout the county, boasting a nearly 97 percent on-time average. The department has 21 full-time drivers along with call center and dispatch representatives, fleet support and management.

Who can use CCTS? 
CCTS serves eligible Cabarrus County residents through a variety of programs designed to meet different needs, including:

• Medicaid recipients, who can receive?transportation?to medical appointments and pharmacy visits (for prescription pickups only)
• Work First Family Assistance participants, who may receive?transportation?support for job searches and employment-related travel
• Adults aged 60 and older who are not receiving Medicaid. These residents can access?transportation?through Adult and Aging Services for medical and pharmacy visits
• Rural residents who do not qualify for other programs but may be eligible through the Rural General Purpose (RGP) program, which provides?transportation?within the county for other essential destinations

?How to get started 
First, residents should contact the Demand Response Call Center at 704-920-2246 to determine eligibility before scheduling?transportation. Once approved, scheduling a ride is simple.

Residents should be prepared to provide the name of the rider, the pickup address and phone number, appointment date and time and the destination information.

Important rider information 
CCTS provides door-to-door?transportation?service. Rides must be scheduled at least one business day in advance. Appointments must be between 8 a.m. and 3 p.m., with return trips requested and called in by 4 p.m.

Riders must be ready one hour before their scheduled pickup time. Approved out-of-county trips (Medicaid only) require riders to be ready two hours prior to appointment times.

To explore eligibility, contact the Demand Response Call Center at 704-920-2246. For additional program support, contact the Human Services line at 704-920-1400.

For individuals needing non-audio assistance, information is available through the Federal Information Relay Service by calling 1-800-877-8339 or dialing 711 for TTY/Voice communication.

Get more information by visiting www.cabarruscounty.us/transportation.