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The City of Kannapolis has launched a new virtual self-service portal for utility service and payments. The new Customer Connect portal offers several features that will make it easier for Kannapolis residents and businesses to view and pay their bill. The virtual portal also allows anyone, who needs to sign up for new utility services, to do so electronically without making a visit to city hall.

Using this link - https://customerconnect.kannapolisnc.gov – City of Kannapolis utility customers can view their bill and payment history, request payment arrangements, get reminders regarding their account, and view their water and sewer consumption history. Residents and businesses who need utilities at a new address can now use this portal to request new service. The website is available 24/7.

This portal will replace the City’s E-Care online utility bill and consumption website. To use the portal visit https://customerconnect.kannapolisnc.gov. If you have previously used E-Care, you will be automatically migrated into the Customer Connect system. You will receive an email asking you to setup your new password. If you have never used the City’s online utility system just register as a new user. It is quick and easy to sign up