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The City of Kannapolis knows that many people in our community are financially struggling as a result of the COVID-19 pandemic.

The City, in accordance with the State of North Carolina Governor’s Executive Order, has not been disconnecting utility services, for those who have been unable to pay their bill, nor accessing late fees. When the Governor’s order expires, disconnection and late fee processes will resume.

If you have accumulated past due balances we would like to help you with any past due amounts by working with you to setup a payment plan. In order to prevent interruption of your service, you must have a signed Payment Plan on file with the City of Kannapolis or pay in full your past due balance by August 31. Our Customer Service staff will work with you one-on-one to assist you.

Please call us now to work out a payment plan at 704.920.4399 or email us at with your contact information.

Federal funds have also been allocated to Cooperative Christian Ministries (CCM) to assist with rent, utility, and mortgage payments for low- and moderate-income Kannapolis residents.

You may contact Cooperative Christian Ministries (CCM) at 704.786.4709. The Salvation Army may also be able assist you with utility payments, contact them at 704-782-7822 or